Qantas Business Money
This Financial Services Guide (FSG) contains information about the financial services that will be provided to you through the Airwallex Platform (Platform) by Airwallex Pty Ltd (ABN 37 609 653 312, AFSL No. 487221) (Airwallex, us, our or we) and Qantas Airways Limited
(ABN 16 009 661 991) (Qantas) as Airwallex's authorised representative (No. 261363).
IMPORTANT INFORMATION ABOUT THIS DOCUMENT
This FSG is prepared by Airwallex and provided to you by our authorised representative, Qantas (No. 261363). Under our Australian Financial Services Licence, we are authorised to provide certain financial services to retail and wholesale clients, including the issue of non cash payment products.
Qantas has been appointed as an authorised representative of Airwallex and is authorised by Airwallex to provide this FSG to you. Qantas's authorised representative number is 261363. You can contact Qantas and Airwallex using the details set out at the end of this FSG.
This FSG is an important document, which provides information about the financial services that Airwallex, Qantas and those employees, agents and contractors of Qantas who are authorised to provide specified financial services on behalf of Airwallex will, or are likely to, provide to you in relation to Qantas Business Money. This FSG is designed to assist you in deciding whether to use those financial services, provide you with information about remuneration that may be paid to Qantas, Airwallex, and any other relevant persons, and provide you with information on how complaints against Qantas and Airwallex are dealt with.
Additionally, it explains your rights as a client, any charges and fees you may be liable to pay to Qantas and Airwallex, and the mechanisms that Airwallex and Qantas will use to resolve any complaint you might have against us.
This FSG does not deal with any other financial services that Qantas may separately provide to you that are not related to the Airwallex Services (described below). You should consult Qantas separately for information on any other services Qantas may provide to you.
In addition to this FSG, we will provide you with a Product Disclosure Statement in respect of the Airwallex Services delivered to you via Qantas Business Money (PDS), both of which are given to you during the online sign-up process for Qantas Business Money. The PDS is designed to provide important information about key features, significant benefits and significant risks of accessing the Airwallex Services via Qantas Business Money to assist you in making an informed decision about whether to use the Airwallex Services via Qantas Business Money. It will also outline the fees and charges associated with accessing the Airwallex Services via Qantas Business Money. Please read and consider the PDS before using the Airwallex Services via Qantas Business Money. Any capitalised term that is not defined in this FSG has the meaning given to it in the PDS.
If Airwallex or Qantas provides you with general advice, then any information provided is for general information purposes only and does not take into account your objectives, financial situation or needs. You should consider the appropriateness of the information in light of your own objectives, financial situation or needs. You should also take all reasonable steps to understand the potential outcomes of the transactions that the use of the Airwallex Services offers. We do not provide personal advice. As such, you should not expect to receive a statement of advice from us or Qantas.
Airwallex and Qantas each have arrangements in place to maintain adequate professional indemnity insurance as required by section 912B of the Corporations Act 2001 (Cth).
Our insurance provides cover for claims made against us and our representatives or employees, including claims in relation to the conduct of any of our representatives or employees who no longer work for us, but who did so at the time of the relevant conduct.
You do not have a direct right to claim under these insurances.
ABOUT AIRWALLEX AND QANTAS
Airwallex is a holder of an Australian Financial Services Licence (no. 487221) (AFSL) and is regulated by the Australian Securities and Investments Commission and is registered with AUSTRAC as an Independent Remittance Dealer (account no. 100516662). Airwallex is authorised under its AFSL to (among other things) deal in a financial product by issuing deposit and payment products (limited to non-cash payment products and foreign exchange contracts) in respect of retail and wholesale clients.
Airwallex is responsible for the financial products that it issues and the dealings of its representatives performed on Airwallex's behalf. Airwallex is responsible for the content of this FSG and authorises Qantas to provide it to you.
Qantas is the flag carrier of Australia and its largest airline by fleet size, international flights, and international destinations. It also owns and operates the Qantas Business Rewards program (the QBR Program), under which members of the QBR Program (QBR Members) who purchase specified goods or services can earn and redeem Qantas Points for certain other goods or services. The terms and conditions regarding Qantas' QBR Program can be found separately on the Qantas Business Rewards website.
Airwallex and Qantas have entered into an arrangement with each other in relation to Qantas Business Money, under which Qantas is authorised by Airwallex to arrange for the issue of the Airwallex Services and to provide general advice regarding the same, as an authorised representative of Airwallex.
Who we and Qantas act for
Because Airwallex is the issuer of the Airwallex Services, Airwallex is acting on its own behalf when it provides the Airwallex Services to you, and not for you.
Qantas, as an authorised representative of Airwallex:
1. arranges for the issue of the Airwallex Services for Airwallex through Qantas Business Money; and
2. provides general advice regarding the Airwallex Services, and in doing so acts for Airwallex.
THE AIRWALLEX SERVICES
Airwallex Services accessible via Qantas Business Money
Airwallex is authorised under its AFSL to issue certain financial products to you. The financial products that Airwallex can offer include a facility to send money (a non-cash payment facility). If you are a QBR Member, these financial products are accessible to you through Qantas Business Money.
The Airwallex Services that you can access through Qantas Business Money include:
- Wallet Services - a facility to hold funds for financial services (the Wallet);
- Top Up Services - the ability to top up funds to the Wallet;
- Spot foreign exchange conversions - the ability to convert one currency to another currency and hold funds in different currencies;
- Prepaid and debit card issuing services - the ability to be issued a prepaid card or debit card and to use it to make payments;
- Collection and Global Account services - the ability to have funds collected on your behalf from a bank account or a third party domestically or overseas and credited to your Wallet; and
- Payout Services - the ability to pay out funds from the Wallet to your bank account or a third party domestically or overseas,
(collectively, the Airwallex Services).
Qantas' arranging services
Qantas is authorised by Airwallex to:
• arrange for the Airwallex Services to be provided to you; and
• provide you with general advice regarding the Airwallex Services,
via Qantas Business Money in connection with your use of its QBR Program in your capacity as a QBR Member.
No other advice services
You may wish to receive information or advice that is beyond the scope of the financial services that we or Qantas are able to provide, such as tax-related questions. However, neither Airwallex nor Qantas is authorised to provide you with such information or advice, and you should seek such information or advice from appropriate professionals.
HOW YOU CAN INSTRUCT US
You may provide instructions to Airwallex in relation to the use of the Airwallex Services by logging into and using the Airwallex Services via Qantas Business Money. You can also provide instructions to Airwallex or Qantas by contacting either of them as set out at the end of this FSG.
The directors and employees of Airwallex are remunerated by an annual salary and they may also be eligible to receive an annual bonus or other incentives, at a company, team and individual level. Such remuneration arrangements are not determined by reference to Qantas Business Money. Depending on the role, the payment of such bonus or incentive will depend on several factors including:
• company performance;
• client satisfaction;
• personal attitude, professionalism and adherence to compliance procedures; and
• team performance.
You may have been referred to Qantas or Airwallex directly or incidentally. Depending on the circumstances, the referring entity may receive a commission, based either on a flat referral fee or on certain transactions upon referral.
Airwallex charges a range of management and administration fees to you for its role as the issuer of the Airwallex Services to you. Detailed information about fees and charges are available on the Qantas Business Money website. You can ask us to provide you with a copy of this information by emailing us at email@example.com.
Qantas charges a range of fees to you for its sale of the Airwallex Services to you. Detailed information about fees and charges are available on on the Qantas Business Money website. You can ask us to provide you with a copy of this information by emailing us at firstname.lastname@example.org.
You will not earn interest on balances in your Wallet. Airwallex is entitled to keep any interest it earns with respect to your Wallet balances.
You can request more specific details of the benefits that will be received by Airwallex in relation to a financial service described in this FSG by contacting us using the contact details set out at the end of this FSG.
If you wish to be provided with this information, you must make your request within a reasonable time after you are provided with this FSG, and in any event, before any financial service is provided to you by Airwallex or Qantas.
CONFLICTS OF INTEREST WHICH MAY INFLUENCE US
Airwallex and Qantas do not have any relationships or associations with third parties which might influence Airwallex or Qantas in providing you with the Airwallex Services and Qantas Business Money.
Airwallex has policies and procedures that aim to avoid and/or manage conflicts of interest that may arise between Airwallex and third parties from time to time.
For more information on the relationship between Airwallex and Qantas, please refer to the heading 'About Airwallex and Qantas' above in this FSG.
WHAT SHOULD YOU DO IF YOU HAVE A COMPLAINT?
If you would like to make a complaint regarding any of the Airwallex Services, please contact the Airwallex Customer Support team at email@example.com or +61 1300 926 096 - (toll-free in Australia).
If you would like to make a complaint about any other aspect of the QBR Program, please contact Qantas at firstname.lastname@example.org.
Airwallex is a member of an independent dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). In the event that your complaint or concern cannot be resolved following our internal complaints procedure, you can escalate the matter to AFCA. Their contact details are:
- Australian Financial Complaints Authority
- Mail: GPO Box 3, Melbourne VIC 3001
- Phone: 1800 931 678 (toll-free in Australia)
- Email: email@example.com
- Website: www.afca.org.au
Airwallex and Qantas are committed to protecting your data, privacy and financial details, in accordance with the data protection regulations of the jurisdictions within which we operate including the Privacy Act 1988 (Cth) and, in respect of Airwallex, the Anti-Money Laundering & Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).
Airwallex will let you know what documentation you will need to present to satisfy the customer identification requirements under the AML/CTF Act. If you do not provide some or all of the information requested, Airwallex may not be able to provide you with our services.
Airwallex and Qantas may occasionally contact you with offers and information about new services. You can unsubscribe from these communications at any time by following the instructions at the end of all marketing emails and texts, or:
- in respect of communications from Airwallex, contacting Airwallex using any of the contact information set out at the end of this FSG; and
- in respect of communications from Qantas, contacting Qantas using any of the contact information set out at the end of this FSG.
Airwallex Pty Ltd
Attn: Customer Support
Level 7, 15 William Street
Melbourne, Victoria 3000
Telephone: 1300 926 096 (toll-free in Australia)
Qantas Airways Limited
Attn: QBR Customer Support 10 Bourke Road
Mascot, NSW 2020
Telephone: 13 74 78